What Are the Responsibilities of a Medical Provider when Treating Patients who are Deaf or Hard of Hearing?
Effective Communication is essential to provide safe, quality healthcare, and impacts assessment, treatment, and diagnosis. Ineffective Communication causes misdiagnosis, medication errors, and inappropriate treatment. Title III of the Americans with Disabilities Act prohibits discrimination against individuals with disabilities by places of public accommodation. Title III of the ADA applies to all private and public healthcare providers regardless of the size of the office or the number of employees. Healthcare providers have a duty to provide effective communication – using auxiliary aids and services to ensure effective communication with people who have a hearing loss.
To learn more about improving the quality of services to the Deaf and Hard of Hearing and to schedule a training for your team, please contact ACDHH at:
Voice: (602) 542-3323
Video Phone: (480) 559-9441
Voice/TTY: (800) 352-8161
Medical Providers and Deaf Patients Brochure
Medical Providers and Hard of Hearing Patients Brochure
Healthcare and the Deaf Patient
Guidelines for Effective Communications Brochure
Patient Point Brochure
Patient Point Leaflet
ACDHH does not endorse other training resources at this time and suggests that you screen other service providers for staff credentials and experience before purchasing services or participating in their programs. Please contact ACDHH if you are unsure whether a particular program is endorsed by us.