FAQ

1. Who can and cannot receive equipment?

Answer: Deaf, Hard of Hearing, Deaf-Blind, and Speech-Impaired residents of Arizona qualify for telecommunication equipment through AzTEDP.

Parents of a deaf child (over eight years of age), businesses, and hearing people who are friends of or work with people with a hearing loss do not qualify for telecommunication equipment. However, they may contact AzTEDP for information and Arizona Relay Service training in order to communicate with those who do use specialized equipment.

 

2. Who can sign my application form?

Answer:
Any of the professionals below can sign your application form:

  • Audiologist
  • Hearing aid dispenser
  • Medical doctor
  • Nurse practitioner
  • Speech-language pathologist (sometimes called a speech therapist)
  • Vocational rehabilitation counselor (must have CRC)
  • Doctor/Physician Assistant
  • Dispensing Audiologist

 

3. How much does it cost?

Answer: Equipment through AzTEDP is FREE to all Deaf, Hard of Hearing, Deaf-Blind, and Speech-Impaired Arizonans.
The equipment is on loan to you. However, voucher equipment becomes personal property at the end of the fifth year. The equipment is yours to use as long as you need it. If you move out of ARIZONA, or stop using the voucher equipment prior to the end of the 5th year, please return it to AzTEDP. Captel units will always remain AZ State Property.

 

4. What kinds of equipment can I get?

Answer: People who qualify for telecommunication equipment through AzTEDP can get one primary device and one secondary device.
A primary device is a main piece of equipment which facilitates access to the actual communication on the telephone, such as a TTY (Teletypewriter), captioned telephone, amplified phone, or electrolarynx.
A secondary device is equipment that alerts the client to an incoming call. Examples are an audible ringing signaling device or a light signal device.

 

5. How long will it take before I get my equipment?

Answer: Once a completed application and the appropriate supporting documents are received, a voucher with instructions for redemption will be mailed to your home. If you choose a CapTel unit, it will be shipped via Fed Ex within a few days of the arrival of a COMPLETE application unless you have requested one of our staff come to your home for set up and training.

 

6. How often can I get new equipment from AzTEDP?

Answer: Voucher purchased equipment is loaned to you for five years from the date you received the equipment from your chosen vendor. After that point it becomes your property. Captioned telephone and other specialty devices remain Arizona State Property.

 

7. For how long will my equipment be good?

Answer: All voucher equipment has a five-year warranty with the vendor you choose. Captioned telephones and other specialty devices can be exchanged at any time through AzTEDP depending on availability if malfunction occurs. If you received a used device from our inventory, we would exchange it if needed.

 

8. Where can I get training on how to use my devices from AzTEDP?

Answer: AzTEDP office is located at 100 N. 15th Ave, Suite. 104, Phoenix, AZ 85007. We offer free demonstration and training to everyone in the State of Arizona on an appointment basis. Home visits are available as needed. Please contact Vicki Thompson or Christine Milano to set up a time to meet. You may also call 602-542-1124 (V/TTY) or 1-866-223-3412 (V/TTY).

 

9. What are my responsibilities?

Answer: You are responsible for making sure your equipment is properly used and maintained. Please read the manual that comes with your equipment. You are also responsible to return equipment to AzTEDP if you move out of Arizona or if the equipment is no longer being used.

 

10. What happens if my device is broken, lost, or stolen?

Answer:

  • Malfunction: If the equipment broke down through normal use, repairs will be made at no cost you. Voucher equipment has a FIVE year warranty, so keeping a record of which business you choose as a vendor and your voucher number can be very helpful.
  • Loss: If you lose your equipment, you are obligated to reimburse AzTEDP for its current value.
  • Theft: If your equipment is stolen, give AzTEDP a copy of the police report. AzTEDP will gladly issue another device.
  • Damage: If your equipment is damaged, you can pay for repairs or pay the current retail value of the device.

 

11. Where do I return my equipment from AzTEDP?

Answer: If you do not need your equipment for whatever reason during the five year loan period, promptly return it to the AzTEDP office. Please do not leave it at any other location. If you have any questions, contact us:

(602) 542-1124 (Phoenix Area) V/TTY
(866) 223-3412 V/TTY
[email protected]

 

12. What is AzTEDP?

  • The Arizona Telecommunications Equipment Distribution Program (AzTEDP) is a program of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH) that distributes telecommunications equipment at no charge to residents of the State of Arizona who need assistance communicating on the phone.

 

13. What Determines Eligibility?

  • Eligibility is determined by your professional’s evaluation, who will legibly complete and sign the bottom section of the application, indicate their professional credentials and mark the appropriate CERTIFYING CONDITION (Deaf, Deaf-Blind, Hard of Hearing or Speech-Impaired). This information will certify your need for a phone that will help improve your communication challenges. Proof of United States legal residency, as well as proof of residency in the State of Arizona is also required. Please see AzTEDP main page to print the required forms.

 

14. How does a certified professional refer patients to AzTEDP to help them obtain equipment that  best meets their needs?