News & Updates

Helpful Free APPS Make Life Easier

It’s undeniable, the majority of people own smartphones.  After all, it is one little device that can harness our world and handle virtually everything that is involved in our lives.  Most people know if they have a “Smartphone” or a “dumbphone” – as many people I meet love to call it, but some people simply don’t know.  Wikipedia defines it as:  “A smartphone (or smart phone) is a mobile phone with an advanced mobile operating system.  Smartphones typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant, media player and GPS navigation unit. Most smartphones have a touchscreen user interface and can run third-party apps, and are camera phones. 2012 and later smartphones add high speed mobile broadband 4G LTE internet web browsing, motion sensors and mobile payment mechanisms.”  

In my opinion, a Smartphone has a touch screen, a “regular” phone does not. With that out of the way, Smartphones come in two varieties, either an Apple product, as in the iPhone, OR an Android, which is everything else. 

Now for APPS they use:  

Wikipedia definition is:  “A mobile app is a computer program designed to run on smartphones, tablet computers and other mobile devices.” 

There are A LOT of apps available smartphone and tablet users.  AzTEDP has recently gained experience with the iPhone and iPad products and have found many helpful apps.  Many of these apps, or similar apps, can also be found for the Android market at the Google Play Store. 

Deaf Communication Apps: 

These apps are designed for Deaf or Hard of Hearing American Sign Language users to place and receive Video Relay Service (VRS) and Video Phone (VP) calls over a Wi-Fi or cellular data connection.  





Hard of Hearing Communication Apps: 

These apps are designed for severely to profoundly Hard of Hearing/Deaf users who speak for themselves, to place telephone relay service calls over a Wi-Fi or cellular data connection.  Note:  If the Smartphone has cellular service, just the smartphone is needed to serve for both voice and reading captions.  If a tablet is being used to read captions, a telephone of ANY kind is needed for the user to speak to the other party.


Hamilton CapTel:

also Frequently Asked Questions (FAQ):


Captioned Telephone Via the Internet:  A computer or other device provides the captions for the user to read, but a telephone of any kind is also needed so that the Hard of Hearing /Deaf user can to speak to the other party.

Voice to Text:  This concept is great for when a Hard of Hearing or Deaf person can’t communicate face to face with another person.  It can be used in doctor’s offices, restaurants, or anywhere face to face conversation is not successful due to lack of hearing.  


Speech Challenged: 

AAC Flip Writer:

Miscellaneous APPS:

Hangouts -

Tone Generator -

Flight Aware -

Weather Bug -

Marlee Matlin Signs -

Ear Machine - (Our video is for this one)

Flashlight -

White Noise (for Tinnitis) -​ 


This is by no means a comprehensive list of what is available, so get on your device and see what may be helpful to you or a loved one!  Technology is a great thing!

CapTel expands Customer Service hours to 24/7

Effective immediately, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it - day or night. 

“CapTel Customer Support is delighted to expand our service offerings to include all hours around the clock. The Customer Support team is dedicated and ready to assist our customers at the time that is most convenient for them,” explains Pamela Holmes, Director of CapTel Customer Service. 

Customer Support via phone will now be available 24/7 daily except on major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays. 

As a reminder, CapTel 800 and 840 users have one-touch access to Customer Support. They simply press the blue CUST SERV button on their CapTel phone to be immediately connected to a helpful Customer Service Representative. Other ways to reach CapTel Customer Support: 

Phone: 1-888-269-7477 (V/TTY/CapTel) 
Online Chat: 
Email: [email protected]
FAX: 1-608-204-6167 
En Espanol: 1-866-670-9134 
U.S. Mail: 
Attn: CapTel Customer Service 
450 Science Drive 
Madison, WI 53711

Captioned telephone (CapTel 840) is available FREE in Arizona! AzTEDP offers the models 800 and 840. For information on applying to receive a Captioned telephone phone, go to the products tab above.

Our office is located at 100 North 15th Ave, Suite 104, Phoenix, AZ 85007. The new site offers such amenities as Wi-Fi and a LOOPED Board/Training facility. There is also free visitor parking available at the northeast corner of 15th Avenue and Adams across the street (east) from our building.