AzTEDP provides telephone devices at no charge to Deaf, Hard of Hearing, Deaf-Blind, and Speech Challenged residents of Arizona. Take a look at the individualized product catalogs below.

Hard of Hearing
Speech Challenged

Recipients are typically responsible for simply plugging in the equipment. Please read the manual. For Hard of Hearing users, PLEASE BE SURE THAT YOUR AMPLIFIER IS TURNED ON.

Limited outreach for CapTel training may be available in your area. Call for details!


Captioned telephones

The State Offers Captioned Telephones and Service That Enable the Hard of Hearing to Read Voiced Conversations!

On January 1, 2006, Arizona Relay Service, a division of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH), began providing qualified Arizona residents with the long-awaited Captioned Telephone Relay Services and captioned telephones which enable users to read word-for-word, voiced phone conversations in real time, similar to the delayed manner seen on live television.

Qualified Arizona residents can receive a captioned telephone phone from the Arizona Telecommunications Equipment Distribution Program at no charge. To apply for the equipment, contact ACDHH at (602) 542-1124 or 1-866-223-3412 or Vicki Thompson at 602-542-3365 V/TTY or email [email protected].

"Captioned telephones and service will be available to anyone living in Arizona who uses hearing aids, assistive listening devices, and is, deaf or severely hard of hearing but speak for themselves on the telephone. They will be able read every word of the conversation in real time and not miss a thing," shared Arizona Commission for the Deaf and the Hard of Hearing's Executive Director Sherri Collins.

To use Captioned Telephone Relay Services, Arizonans who have a captioned telephone places a call just as they would with a traditional phone - by dialing the number of the person they wish to talk to. With captions enabled, the captioned telephone automatically connects to the captioning service when it is dialed. When the other party answers, the captioned telephone user may be able to hear sound, but for comprehending, the user reads what the other party is saying. The transcription that the caller is reading in the display window is made possible by a specially trained operator at the Captioned Telephone Relay Service Center. Voice recognition technology allows the operator to transcribe into written text everything that the other party is saying.

Using your current phone line, in order for a captioned telephone user to receive captions on a voiced incoming call, the person calling must first dial the Captioned Telephone Relay Service toll free number at 1-877-243-2823. The caller will hear a recording which prompts them to “enter the number of the Captel user…. “. The captioned telephone user answers the phone by simply picking up the handset. Long distance carrier of choice information is also provided on the recording. To learn more about how Captioned Telephone Relay Services work, visit their website at or email customer service at [email protected]

View some of the videos from our Captioned Phones open house!!


Caption Call demonstration.

Clear Captions demonstration.

OEI demonstration.