AzTEDP
100 N. 15th Avenue, Suite 104
Phoenix, AZ 85007
(602) 542-1124 (Phoenix Area) V/TTY
(866) 223-3412 (520 & 928 Area Codes) V/TTY
M-F 8:00am-5:00pm (appointment recommended)
PLEASE NOTE: We are in the beginning stages of construction for our new offices and packing for our relocation! Our new office is not far from where we’ve been for so many years – in fact, it’s right across the street at 100 N. 15th Avenue, Suite 104! The new site will offer such amenities as WiFi, a LOOPED Board/Training facility, additional parking, and we will all be on one level – no more trips to the basement for our AzTEDP consumers!
What is AzTEDP?
The Arizona Telecommunications Equipment Distribution Program is a Free service that provides telephone equipment such as volume control telephones, TTY’s and signaling/flashing devices to Arizona residents who are also legal residents of the United States of America who are Deaf, Hard of Hearing, Deaf-blind or Speech-impaired. This is not an income-based program.
If a person struggles on the telephone or avoids it altogether, generally speaking, a plausible solution can be found. Just give us a call and we will be glad to discuss a variety of options that can make communicating on the phone a reality for you or your loved one.
Arizona Telecommunications Equipment Distribution Program (AzTEDP)
AzTEDP clients needing demonstrations, technical assistance, and any service related to equipment are best served by appointment. Please call 602-542-1124 V/TTY or 1-866-223-3412 V/TTY or email Vick Thompson or Christine Milano to ensure availability to serve you.
The State of Arizona loans telecommunications devices at no cost to resident of the State who need assistance communicating on the phone.
Do you need help communicating on the phone? AzTEDP can help.
AzTEDP is the free, state-funded program that loans telecommunications devices to qualified residents with hearing or speech loss who need assistance using the telephone effectively.
Click here to print application.
Equipment Catalog
AzTEDP Devices Include:
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Amplified Telephones
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Captioned telephones
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TTYs
Would you like to apply for AzTEDP?
Please print the application. Please also look over the product catalog. Have your professional complete and sign the application. AzTEDP defines certified professionals as dispensing audiologists, physicians, physician assistants, nurse practitioners, speech-language pathologists, hearing aid dispensers or CRC certified vocational rehabilitation counselors.
After you gather the photocopies of the United States Citizenship and applicable name change documents along with Arizona residency documents, just send them to the main AzTEDP office at AzTEDP 1400 W. Washington St. Rm. 126, Phoenix, AZ 85007.
Note: The application process takes one to two weeks upon complete arrival. Incomplete applications will be delayed until the needed documentation arrives. Applications expire if not completed within six months.
When do you receive your equipment?
After all forms and photocopied documentation has been mailed to AzTEDP, it will be reviewed for completeness. If approved, we will ship either of your preferred devices from our refurbished inventory. A voucher and instructions for a new device (amplified phone or TTY/TDD) will only be issued when no preferred inventory is available. Captioned telephones are issued directly from our inventory. If application materials are incomplete, a pending letter will be sent. Applications remain active for six months from date of arrival.
How did AzTEDP begin?
In 1986, the Arizona Commission for the Deaf and the Hard of Hearing began a program to distribute TTYs to Deaf Arizonians so they could access the public telephone system. Today, AzTEDP has grown into one of the most comprehensive telecommunications loan programs in the nation, serving the Deaf, Hard of Hearing, Deaf-Blind, and Speech Impaired residents of Arizona.
CapTel expands Customer Service hours to 24/7
Effective immediately, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it - day or night.
“CapTel Customer Support is delighted to expand our service offerings to include all hours around the clock. The Customer Support team is dedicated and ready to assist our customers at the time that is most convenient for them,” explains Pamela Holmes, Director of CapTel Customer Service.
Customer Support help via phone will now be available 24/7 daily except on major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays.
As a reminder, CapTel 800/800i users have one-touch access to Customer Support. They simply press the blue CUST SERV button on their CapTel phone to be immediately connected to a helpful Customer Service representative. Other ways to reach CapTel Customer Support:
Phone: 1-888-269-7477 (V/TTY/CapTel)
Online Chat: www.CapTel.com/customer-service.php
Email: CapTel@CapTel.com
FAX: 1-608-204-6167
En Espanol: 1-866-670-9134
U.S. Mail: Attn: CapTel Customer Service
450 Science Drive
Madison, WI 53711
Captioned telephone (CapTel) is available FREE in Arizona! AzTEDP offers the models 200 and 800. For information on applying to receive a Captioned telephone phone, go to the products tab above.
We are now at our new location! Our new office is not far from where we’ve been for so many years – in fact, it’s right across the street west at 100 N. 15th Avenue, Suite 104, Phoenix, AZ 85007. The new site will offer such amenities as WiFi, a LOOPED Board/Training facility which are almost completed. There is also free covered visitor parking available in the garage to the north of the building. We are now all on one level – no more trips to the basement for our AzTEDP consumers! We will be We
What is AzTEDP?
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The Arizona Telecommunications Equipment Distribution Program (AzTEDP) is a program of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH) that distributes telecommunications equipment at no charge to residents of the State of Arizona who need assistance communicating on the phone.
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Eligibility is determined by your professional evaluation of their needs, along with proof of United States legal residency, as well as proof of residency in the State of Arizona. Your part will be to legibly complete and sign the application for your patient. Please mark the appropriate CERTIFYING CONDITION (Deaf, Deaf-Blind, Hard of Hearing or Speech-Impaired), as well as your professional credentials. This information will certify their need for a phone that will help them communicate better. Please see AzTEDP main page to print the required forms.
How do I refer patients to AzTEDP and help them get a phone at no charge to them?
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Click on application packet to print. (It is in Adobe PDF format, you may need Adobe Reader to view and print it.) You, as the professional, can legibly fill out and sign the Part C at the bottom of the application, and provide the applicant with the rest of the packet.
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You may also wish to keep a supply of application packets at your office. We will gladly send you ample supply. You may also simply direct potential applicants to the main AzTEDP phone number 602-542-1124 or 1-866-223-3412 (for 520 and 928 area codes).
Email: info@acdhh.az.gov
(602) 264-6876 (Phoenix Area) V/TTY
(866) 223-3412 (520 & 928 Area Codes) V/TTY
AzTEDP provides telephone devices at no charge to Deaf, Hard of Hearing, Deaf-Blind, and Speech-Impaired residents of Arizona.
Equipment Catalog
Captioned telephones
State Offers Captioned Telephones and Service That Enable the Hard of Hearing to Read Voiced Conversations!
On January 1, 2006, Arizona Relay Service, a division of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH), began providing qualified Arizona residents with the long-awaited Captioned Telephone Relay Services and captioned telephones which enable users to read word-for-word, voiced phone conversations in real time, similar to the delayed manner seen on live television.
Qualified Arizona residents can receive a captioned telephone phone from the Arizona Telecommunications Equipment Distribution Program at no charge. Due to funding restraints distribution is limited. To apply for the equipment, contact ACDHH at (602) 542-1124 or 1-866-223-3412 or Vicki Thompson at 602-542-3365 V/TTY or email v.thompson@acdhh.az.gov.
"Captioned telephones and service will be available to anyone living in Arizona who uses hearing aids, assistive listening devices, deaf or severely hard of hearing but speak for themselves on the telephone because they will be able read every word of the conversation in real time and not miss a thing," shared Arizona Commission for the Deaf and the Hard of Hearing's Executive Director Sherri Collins.
To use Captioned Telephone Relay Services, Arizonans who have a captioned telephone places a call just as they would with a traditional phone - by dialing the number of the person they wish to talk to. With captions enabled, the captioned telephone automatically connects to the captioning service when it is dialed. When the other party answers, the captioned telephone user may be able to hear sound, but for comprehending, the user reads what the other party is saying. The transcription that the caller is reading in the display window is made possible by a specially trained operator at the Captioned Telephone Relay Service Center. Voice recognition technology allows the operator to transcribe into written text everything that the other party is saying.
With one phone line, in order for a captioned telephone user to receive captions on a voiced incoming call, the person calling must first dial the Captioned Telephone Relay Service toll free number at 1-877-243-2823. The caller will hear a recording which prompts them to “enter the number of the captel user…. “. The captioned telephone user answers the phone by simply picking up the handset. Long distance carrier of choice information is also provided on the recording. To learn more about how Captioned Telephone Relay Services work, visit their website at www.captionedtelephone.com or email customer service at CapTel@CapTelmail.com.
Application Instructions:
Click application packet to print.
Equipment Catalog
Mail ALL forms and supporting document copies to:
AzTEDP
100 N. 15th Avenue
Phoenix, AZ 85007
Phone: 602-542-1124 (V/TTY) or 1-866-223-3412
You will be responsible for plugging in the equipment. Please read the manual. For Hard of Hearing users, PLEASE BE SURE THAT YOUR AMPLIFIER IS TURNED ON.
Questions:
1. Who can and cannot receive equipment?
Answer: Deaf, Hard of Hearing, Deaf-Blind, and Speech-Impaired residents of Arizona qualify for telecommunication equipment through AzTEDP.
Parents of a deaf child, businesses, and hearing people who are friends or work with people with a hearing loss, for example, do not qualify for telecommunication equipment. However, they may contact AzTEDP for information and Arizona Relay Service training.
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2. Who can sign my application form?
Answer:
Any of the professionals below can sign your application form:
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Audiologist
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Hearing aid dispenser
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Medical doctor
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Nurse practitioner
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Speech-language pathologist (sometimes called a speech therapist)
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Vocational rehabilitation counselor (must have CRC)
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Doctor/Physician Assistant
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Dispensing Audiologist
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3. How much does it cost?
Answer: Equipment through AzTEDP is free to all Deaf, Hard of Hearing, Deaf-Blind, and Speech-Impaired Arizonans.
The equipment is on loan to you. However, voucher equipment becomes personal property at the end of the 5th year. The equipment is yours to use as long as you need it. If you move out of ARIZONA, or do not use the voucher equipment prior to the end of the 5th year, please return it to AzTEDP.
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4. What kinds of equipment can I get?
Answer: People who qualify for telecommunication equipment through AzTEDP can get one primary device and one secondary device.
A primary device is a main piece of equipment which facilitates access to the actual communication on the telephone, such as a TTY, Voice Carry Over (VCO) phone, captioned telephone or an amplified phone.
A secondary device is equipment that alerts the client to an incoming call. Examples are an audible ringing signaling device or a light signal device.
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5. How long will it take before I get my equipment?
Answer: Once a completed application and the appropriate supporting documents are received, your preferences will be filled with inventory if possible. If appropriate inventory is not available, a voucher with instructions will be mailed to your home. Instructions for you to cash the voucher with one of our approved suppliers would be included.
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6. How often can I get new equipment from AzTEDP?
Answer: Voucher purchased equipment is loaned to you for five years from the date you received the equipment from your chosen vendor. After that point it becomes your property. Captioned telephone and other specialty devices remain Arizona State Property.
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7. For how long will my equipment be good?
Answer: All voucher equipment has a five-year warranty with the vendor you choose. Captioned telephones and other specialty devices can be exchanged at any time through AzTEDP depending on availability if malfunction occurs. If you received a used device from our inventory, we would exchange it if needed.
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8. Where can I get training on how to use my devices from AzTEDP?
Answer: AzTEDP main office is now located at 100 N. 15th Avenue, Ste. 104, Phoenix, AZ 85007. We offer free demonstration and training to everyone in the State of Arizona on an appointment basis. Please contact Vicki Thompson to set up a time to meet. You may also call 602-542-1124 (V/TTY) or 1-866-223-3412 (V/TTY).
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9. Who is responsible for what?
Answer: You are responsible for making sure your equipment is properly used and maintained. Please read the manual that comes with your equipment. You are also responsible to return equipment to AzTEDP if you move out of Arizona or if the equipment is no longer being used.
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10. What happens if my device is broken, lost, or stolen?
Answer:
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Malfunction: If the equipment broke down through normal use, repairs will not cost you. Voucher equipment has a FIVE year warranty, so keeping a record of which business you choose as a vendor and your voucher number can be very helpful.
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Loss: If you lose your equipment, you are obligated to reimburse AzTEDP for its current value.
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Theft: If your equipment was stolen, give AzTEDP a copy of the police report. AzTEDP will gladly issue another device.
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Damage: If your equipment is damaged, you can pay for repairs or pay the current retail value of the device.
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11. Where do I return my equipment from AzTEDP?
Answer:If you do not need your equipment for whatever reason during the 5 year loan period, promptly return it to the AzTEDP main office. Please do not leave it at any other location.
Equipment returned must be clean, working, securely packaged, and in "like new" condition, including the manual and all parts.
(602) 542-1124 (Phoenix Area) V/TTY
(866) 223-3412 (520 & 928 Area Codes) V/TTY
(602) 542-3488 Fax
info@acdhh.az.gov
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