Healthcare Curriculum

What Are the Responsibilities of a Medical Provider when Treating Patients who are Deaf or Hard of Hearing?

Effective Communication is essential to provide safe, quality healthcare, and impacts assessment, treatment, and diagnosis. Ineffective Communication causes misdiagnosis, medication errors, and inappropriate treatment. Title III of the Americans with Disabilities Act prohibits discrimination against individuals with disabilities by places of public accommodation. Title III of the ADA applies to all private and public health care providers regardless of the size of the office or the number of employees. Healthcare providers have a duty to provide effective communication – using auxiliary aids and services to ensure effective communication with people who have a hearing loss.

To learn more about improving the quality of services to the Deaf and Hard of hearing and to schedule a training for your team, please contact ACDHH at :
Voice: (602) 542-3323
Video Phone: (480) 559-9441
Voice/TTY: (800) 352-8161
(520 and 928 Area Codes Only)


Healthcare and the Hard of Hearing Patient

Healthcare and the Deaf Patient

More Information

Medical Providers and Deaf Patients Brochure

Medical Providers and Hard of Hearing Patients Brochure

Guidelines for Effective Communications