Job Listing

Deaf Services Agency Director (Tucson)

Catholic Community Services of Southern Arizona
January 4, 2024
Job Description:
Job description Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All. We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: Overview Conducts overall Agency oversight; staff and volunteer management; policy development; contract compliance; grant/contract proposal development; property and lease management; fiscal management, including budget development and compliance; and advisory board management. Responsible for the oversight of programs under the umbrella of CCS Deaf Services. Reports to CEO. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned. Essential Functions • Program Leadership: Provide strategic direction and leadership for CCS Deaf Services programs, services, and activities. • Human Resources: Collaborates with Corporate Human Resources to ensure hiring, onboarding, employee engagement, development, and employee relations issues pertaining to Agency personnel are handled in timely and effective manners. • Operational Planning: Develops and implements operational plans, policies, and procedures in alignment with the organization's mission and goals. • Financial Management: Oversees the financial operations of CCS Deaf Services, including budget development, monitoring, and fiscal responsibility. • Resource Development: Leads and collaborates in efforts to secure funding and resources from public and private sources to support the programs and services of CCS Deaf Services. • Staff Management: Provides guidance, mentorship, and supervision to staff members, fostering a positive and productive work environment. • Community Relations: Responsible for the activities of Deaf Services Advisory Board. Develops positive relationships with representatives from various funding sources and community groups associated with programs and services. Represents the organization on local, state, and national committees and boards. Maintains a positive relationship with government agencies and representatives. • Professional Development: Oversees the professional development, training, and quality assurance/compliance of staff functions. • Stakeholder Engagement: Cultivates and maintains relationships with stakeholders, including funders, community partners, government agencies, advisory board members, and donors. • Program Evaluation: Implements methods for assessing the effectiveness and impact of CCS Deaf programs, ensuring continuous improvement and quality assurance. • Compliance and Risk Management: Ensures adherence to legal, regulatory, licensing, and contractual obligations, as well as managing risk and mitigating potential issues. • Data Management and Analysis: Manages, interprets, and uses data to inform decision-making and information dissemination. • Outreach: Outreaches the broader community to build awareness and support for the work of CCS Deaf Services. Implements a formal program for greater health literacy in the local community. • Collaborative Partnerships: Establishes and maintains collaborative partnerships with other community organizations to enhance services and exchange knowledge. Experiences working with the Aging Network on healthy aging, housing, end of life, and Alzheimer's and related Dementias. • Board Governance: Through collaboration with the Executive Director, provide regular updates, and implements Board-approved policies and decisions. • Reporting and Communication: Completes annual reports as required and conduct regular communication to the CEO, providing updates on program activities, challenges, and achievements. • Strategic Planning: Contributes to the development and implementation of the organization's strategic goals and objectives in collaboration with the Executive Director and Board of Directors. • Crisis Management & Incident Reporting: Leads and coordinates responses to crises or emergency situations affecting CCS Deaf operations and services. Completes and reviews incident reports within policy guidelines. • Cultural Competency: Fosters an inclusive and culturally competent environment, ensuring sensitivity to the needs and experiences of the Deaf community, and those served by the agency. • Continuous Learning: Stays informed about relevant industry trends, best practices, and policy changes related to CCS Deaf programs and collaboration with internal and external partners. • Agency Success: Contributes to the overall success of the organization and perform other duties as assigned. Minimum Requirements Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources. • Bachelor Degree in Public or Business Administration, Project Management, Social Services, or related field • At least 7 years of experience in operations leadership, quality improvement, risk management, project management, or leadership role with Advisory Councils and Community Based Committees • At least 5 years of experience in supervisory or management roles • Ability to use American Sign Language • Two years of experience working with Deaf population • Experience in health literacy related activities • Proven skills utilizing Microsoft Office Suite such as Word, Excel, and PowerPoint • Proven strong communication skills - oral, and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone • Proven knowledge of statistical analysis of program data and ability to create reports based on that analysis • Proven record of excellent customer service and teamwork REGULATORY • Must be at least 18 years of age • Valid driver license, proof of insurance, and 39-month motor vehicle report • Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid) • Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid) Desired Qualifications • Additional years of directly-related experience • American Sign Language certification The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job. We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply
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