Relay Services

Overview

7-1-1 is the national number used for accessing Relay Services throughout the United States. 

Anyone using landline technology such as a teletypewriter (TTY/TDD/VCO/HCO) needs the Relay Service
to connect with you on any phone, landline or cellular.  People with speech impairment also use the Relay Service. 
If a Relay service user is calling you, the human Calling Assistant (CA) would explain what is going on in 
simple terms and the call will proceed. 
 
When calling a Relay user, that person should give you instructions to use 7-1-1, and their landline phone number. 
Upon dialing 7-1-1, you will hear a recording that explains the Relay Service. Stay on the line to 
connect to the human CA and provide them with the landline telephone number of the user. 
Relay is a turn-taking system. The users are encouraged to finish each communication with "GA" (Go Ahead). 
This turn-taking goes back and forth until the conversation is done and both parties say or type SK which means Stop Keying (hang up). 
Please note that 7-1-1 is NOT an emergency number and should not be confused with 9-1-1 for emergency calls. 
In case of emergency, dial 9-1-1 directly to get help fast.

Yep, it's that simple! You can access the AZRS through the toll-free number. 

For more information on the TRS program and its services, contact [email protected]

If you have suggestions, comments, concerns or would like to file a complaint with the FCC, please visit our Feedback page.

 

Text to 9-1-1 available throughout Arizona

The Arizona Department of Administration’s Arizona 9-1-1 Program made funding available for all Arizona counties to implement Text-to-9-1-1 beginning August 3, 2018.  this has been made a reality, watch THIS video to learn more.