AzTEDP provides free telephone devices to Deaf, Hard of Hearing, DeafBlind, and Speech Challenged residents of Arizona. Take a look at the individualized product catalogs below.

Recipients are typically responsible for simply plugging in the equipment. Please read the manual. For Hard of Hearing users, PLEASE BE SURE THAT YOUR AMPLIFIER IS TURNED ON.

Limited outreach for CapTel training may be available in your area. Call for details!

Captioned telephones

The state offers Captioned Telephones and services that enable the Hard of Hearing to read voiced conversations!

Arizona Relay Service, a program of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH), offers qualified Arizona residents access to Captioned Telephone Relay Services and AzTEDP, another program of ACDHH, offers captioned telephones. These phones enable users to read word-for-word, voiced phone conversations in real time with a slight caption delay, such as the captions on television are slightly delayed.

Qualified Arizona residents can receive a free captioned telephone from the Arizona Telecommunications Equipment Distribution Program. To apply for the equipment, contact Vicki Thompson at (602) 542-3365 V/TTY or 1-866-223-3412 V/TTY or email [email protected].

How It Works: To use Captioned Telephone Relay Services, Arizonans who have a captioned telephone place a call just as they would with a traditional phone - by dialing the number of the person they wish to talk to. With captions enabled, the captioned telephone automatically connects to the captioning service when it is dialed. When the other party answers, the captioned telephone user may be able to hear sound, but for comprehending, the user reads what the other party is saying. The transcription that the caller is reading in the display window is made possible by a specially trained operator at the Captioned Telephone Relay Service Center. Voice recognition technology allows the operator to transcribe into written text everything that the other party is saying.

Using your current phone line, in order for a captioned telephone user to receive captions on a voiced incoming call, the person calling must first dial the Captioned Telephone Relay Service toll free number at 1-877-243-2823. The caller will hear a recording which prompts them to “enter the number of the Captel user…. “. The captioned telephone user answers the phone by simply picking up the handset. To learn more about how Captioned Telephone Relay Services work, visit their website at or email customer service at [email protected]

View some of the videos that show Internet captioned telephones (not available from AzTEDP)