- Relay Services
ACDHH's AzTEDP provides free telecommunications devices to Deaf, Hard of Hearing, DeafBlind/Combined Vision and Hearing Loss, and Speech-Impaired residents of Arizona. Please take a look at the individualized product catalogs below.
Recipients are encouraged to read the manual enclosed with the device(s), and set up is very easy. For Hard of Hearing users, PLEASE BE SURE THAT YOUR AMPLIFIER IS TURNED ON.
Helpful websites/videos for AzTEDP products:
Serene Innovations HD40P Video
Amplified cell phone accessories:
(AzTEDP does NOT provide cell phones)
Clarity AH200 Bluetooth Headphones
CapTel (Landline only, no internet)
(designed to notify user of environmental sounds)
Serene Innovations CA-360 & CA-RX
Clarity SR200 Amplified Ringer
Griffin Labs EMOTE Electrolarynx
Casa Futura Basic Fluency System
Combined Vision and Hearing Loss:
Activocal Freedom Voice Dialer
Braille devices for the DeafBlind: Stay tuned...more info to come.
Please contact Vicki for assistance:
Email: [email protected]
Call: 602-542-3365 (Voice)
Toll Free: 1-866-223-3412 (Voice)
100 North 15th Ave, Suite 104
Phoenix, AZ 85007
(N.W. corner of 15th Avenue and Washington Street, behind the old Mine and Mineral Museum)
Office Hours are Monday - Friday 8:00 A.M. - 5:00 P.M. (an appointment is recommended to ensure staff availability).
Our office, which is located on the first floor of the Arizona Department of Administration Building, offers such amenities as Wi-Fi, a looped board/training facility, and free visitor parking. Our phone demonstration room is also looped!
The state offers free landline Captioned Telephones and services that enable the Hard of Hearing to read spoken conversations!
The Arizona Relay Service, a program of the Arizona Commission for the Deaf and the Hard of Hearing (ACDHH), offers qualified Arizona residents access to landline Captioned Telephone Relay Services. AzTEDP, another program of ACDHH, offers landline captioned telephones. These phones enable users to read word-for-word, voiced phone conversations in real time with a slight caption delay, such as the captions on television are slightly delayed.
Qualified Arizona residents can receive a free landline captioned telephone from the Arizona Telecommunications Equipment Distribution Program. To apply for the equipment, contact Vicki Thompson at (602) 542-3365 (V) or 1-866-223-3412 (V) or email [email protected].
How It Works: To use landline Captioned Telephone Relay Services, Arizonans who have a landline captioned telephone place a call just as they would with a traditional phone - by dialing the number of the person they wish to talk to. With captions enabled, the captioned telephone automatically connects to the captioning service when it is dialed. When the other party answers, the captioned telephone user may be able to hear sound, but for comprehending, the user reads what the other party is saying. The transcription that the caller is reading in the display window is made possible by a specially trained operator at the Captioned Telephone Relay Service Center. Human-assisted voice recognition technology allows the operator to transcribe into written text everything that the other party is saying. The relay service and operators are paid for by ACDHH.
Using your current phone line, in order for a landline captioned telephone user to receive captions on a voiced incoming call, the person calling must first dial the Captioned Telephone Relay Service toll free number at 1-877-243-2823. The caller will hear a recording which prompts them to “enter the number of the CapTel user…. “. The landline captioned telephone user answers the phone by simply picking up the handset. To learn more about how landline Captioned Telephone Relay Services work, visit the website at www.CapTel.com or email customer service at [email protected].
Limited training for CapTel may be available in your area. Call for details!
Previously Offered Device Information
Sonic Alert HomeAware HA360MVSPT
Activocal Infinity Voice Dialer
Clarity Giant Extra Loud Speakerphone
There are also Internet Captioned Telephones, websites and Smartphone Apps available from:
Innocaption (mobile app)
CaptionMate (mobile app)