People with combined hearing and vision loss can also connect with friends and family through the relay service.
A TeleBraille is a device that allows people with combined hearing and vision loss to place telephone calls to a standard telephone user. These calls can be placed through the relay service, another TTY or another TeleBraille.
When making a TeleBraille call, dial 1-800-367-8939
An AZRS communication assistant (CA) will answer like this:
AZRS CA 4999 (F) NBR CALLING PLS GA
You answer with the number you want to call, also giving them the extension if necessary:
Please call 602-555-1234 GA
Please call 602-555-1234 x345 GA
The communication assistant will then dial the number, informing you of the call process as they connect your call:
DIALING 602-444-1234 RINGING 1... RINGING 2... RINGING 3...
When the call is answered, the communication assistant will begin relaying your call.
The communication assistant will explain AZRS to the other person if they are unfamiliar with the relay service.
HELLO (F) (EXPLAINING RELAY) HELLO THIS IS CHRISTI GA
Your call is now connected. The communication assistant will then relay the call between yourself and your party; typing the standard phone user's spoken words to the Telebraille user and then voicing the Telebraille user's text back to the standard phone user. Remember to end each exchange with "GA" (Go-Ahead). This is a turn-taking cue that informs both the communication assistant and your party when to respond.
AZ Relay has a feature called, “Text Pacing” that allows you to select the speed at which you want the text to come across on your telebraille device. Simply tell the CA you want to slow down the speed of the text.