Relay Services

Overview

7-1-1 is the national number used for accessing Relay Services throughout the United States. 

Anyone using landline technology such as a teletypewriter (TTY/TDD/VCO/HCO) needs the Relay Service
to connect with you on any phone, landline or cellular.  People with speech impairment also use the Relay Service. 
If a Relay service user is calling you, the human Calling Assistant (CA) would explain what is going on in 
simple terms and the call will proceed. 
 
When calling a Relay user, that person should give you instructions to use 7-1-1, and their landline phone number. 
Upon dialing 7-1-1, you will hear a recording that explains the Relay Service. Stay on the line to 
connect to the human CA and provide them with the landline telephone number of the user. 
Relay is a turn-taking system. The users are encouraged to finish each communication with "GA" (Go Ahead). 
This turn-taking goes back and forth until the conversation is done and both parties say or type SK which means Stop Keying (hang up). 
Please note that 7-1-1 is NOT an emergency number and should not be confused with 9-1-1 for emergency calls. 
In case of emergency, dial 9-1-1 directly to get help fast.

Yep, it's that simple! You can access the AZRS through the toll-free number. 

For more information on the TRS program and its services, contact [email protected]

If you have suggestions, comments, concerns or would like to file a complaint with the FCC, please visit our Feedback page.

Updates

Relay Conference Captioning (RCC) hours of operation have been expanded for Arizonans. You may now utilize RCC for teleconference calls during these new hours:

M-F 8a-9p and Sat 8a-2p

RCC is a free service provided by ACDHH/AZRS for multi-party teleconference calls where one or more Arizonans on the call needs captions due to hearing loss. RCC is not to be used in place of a CART captioner. RCC must be requested 48 hours in advance of the teleconference call. RCC is not for 1:1 phone calls. For 1:1 phone calls, please use captioned phones or captioned apps.

 

Text to 9-1-1 available throughout Arizona

The Arizona Department of Administration’s Arizona 9-1-1 Program made funding available for all Arizona counties to implement Text-to-9-1-1 beginning August 3, 2018.  this has been made a reality, watch THIS video to learn more.