Due to unexpected higher call volumes, please stay on the line for the next available agent. Do not hang up and call back. This will result in longer wait times.
Relay Conference Captioning (RCC) hours of operation have been expanded for Arizonans. You may now utilize RCC for teleconference calls during these new hours:
M-F 8a-8p and Sat 8a-2p
RCC is a free service provided by ACDHH/AZRS for multi-party teleconference calls where one or more Arizonans on the call needs captions due to hearing loss. More info here. RCC is not to be used in place of a CART captioner. RCC must be requested 48 hours in advance of the teleconference.
Making a call through AZRS is as easy as 1, 2, 3!
Every time you use AZRS, simply remember these three steps:
1. Call the AZRS number of the service you seek (If unsure, please email [email protected] for guidance on mobile and land line RELAY options for your particular hearing or speech challenge.)
2. Give the Communication Assistant the number you wish to call
3. Wait for the Communication Assistant to connect your call
Yep, it's that simple! You can access the AZRS through a toll-free number. For detailed instructions, and a complete list of numbers, email [email protected]
For More information: [email protected]