Outreach Curriculums
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What Are the Responsibilities of a Medical Provider when Treating Patients who are Deaf or Hard of Hearing?
Effective Communication is essential to provide safe, quality healthcare, and impacts assessment, treatment, and diagnosis. Ineffective Communication causes misdiagnosis, medication errors, and inappropriate treatment. Title III of the Americans with Disabilities Act prohibits discrimination against individuals with disabilities by places of public accommodation. Title III of the ADA applies to all private and public healthcare providers regardless of the size of the office or the number of employees. Healthcare providers have a duty to provide effective communication – using auxiliary aids and services to ensure effective communication with people who have a hearing loss.
To learn more about improving the quality of services to the Deaf and Hard of Hearing and to schedule a training for your team, please contact ACDHH at:
Voice: (602) 542-3323
Video Phone: (480) 559-9441
Voice/TTY: (800) 352-8161
[email protected]Medical Providers and Deaf Patients Brochure
Medical Providers and Hard of Hearing Patients Brochure
Healthcare and the Deaf Patient
Guidelines for Effective Communications Brochure
Patient Point Brochure
Patient Point Leaflet
Best Practices and Guidelines for Ensuring Accessible Telehealth for Deaf
ACDHH does not endorse other training resources at this time and suggests that you screen other service providers for staff credentials and experience before purchasing services or participating in their programs. Please contact ACDHH if you are unsure whether a particular program is endorsed by us. -
Best Practices in Public Safety for Deaf and Hard of Hearing Communities
The Arizona Commission for the Deaf and the Hard of Hearing (ACDHH), a state of Arizona agency, offers free two or four hour trainings to Public Safety personnel (police, fire, emergency responders, courts, incarceration facilities, etc.) across the state of Arizona. With over 1 million people with hearing loss in Arizona, ACDHH is tasked to improve the quality of life for deaf and hard of hearing citizens. Our mission is fulfilled through advocacy, communication access, community empowerment, support services, and education.
Our public safety curriculum, “Best Practices in Public Safety for Deaf and Hard of Hearing Communities”, introduces public safety personnel to the unique culture and communication approaches of the Deaf, the Hard of Hearing, and Deaf-Blind citizens. Participants will demonstrate a foundational understanding of the unique needs of people with hearing loss; increased knowledge of the Americans with Disabilities Act (ADA) and Section 504 laws which require provision of accommodations to ensure effective communication with individuals who have hearing loss, an enhanced awareness of the use of auxiliary aids, cultural factors, communication strategies, sign language interpreter licensure laws, and the use of assistive devices. This interactive course combines scenarios, videos, and hands-on activities which will enhance participants’ ability to engage with people who are Deaf, Hard of Hearing, or Deaf-Blind.
For police officers: this course has been determined to qualify for AZ POST continuing training credit.
If your department or organization is interested in a presentation, contact us at [email protected] to be added to our First to be Served list.
ACDHH does not endorse other training resources at this time and suggests that you screen other service providers for staff credentials and experience before purchasing services or participating in their programs. Please contact ACDHH if you are unsure whether a particular program is endorsed by us.